Terms of Service
1. Your acceptance of the terms
Instabridge.com (the “Website”) is operated by Instabridge AB, a company incorporated under Swedish law with company registration number 556888-8928 (“We”, “Us”, “Our”, or the “Company”). The Company provides a software application called “Instabridge” (“Instabridge” or the “Application”). When (i) downloading, installing, activating and/or using the Application or an eSIM or (ii) using or accessing the Website ((i) and (ii) collectively the “Services”), you (the “User” or “You”) agree that You have read, understood, and accept to be bound by (a) these Terms of Services (including appendix “Instabridge Acceptable Use Policy”) (the “Terms”), and any modifications that may be made to these Terms from time to time.
2. Ownership
You have the right to employ the Services for personal or non-commercial use. The Company owns all materials and intellectual property that form part of the Service, including but not limited to software, source code, text, pictures, icons, logotypes, and/or sounds. Using the Services does not give the User any ownership rights over such materials.
Your usage of the Services does not allow You to modify, copy or create derivative works from the Services, in whole or in part, in any way. You agree not to tamper with the Services or to collect any data or source code from the Services. Any such attempt violates these Terms and may result in immediate termination of Your account without prior notice and prohibit You from creating new accounts.
Your right to use the Services limits You to access only through the graphical user interface provided by Us. You are not allowed to attempt to gain unauthorized access to Our servers, computers, passwords, other users’ accounts, user passwords, user data, or any other part or the whole of the Services.
3. Account
The User may register an account by providing the information requested in the registration form. An individual who registers a User in the Services warrants and guarantees that he or she is legally authorized to act on behalf of the User.
The Company will endeavour to confirm a new account as soon as possible from its registration in the Services and may request additional information or documents during the confirmation process. The Company may at its sole discretion refuse to confirm the account. A user account approved by the Company is referred to below as a “User Account”.
The User declares that the information provided in the User Account registration form is true and up to date.
4. Charges and payment
Some functions of the Applications are offered against payment. Payment and any other expenses must be paid through a third party payment processing system as indicated on the Services.
We offer various payment methods for its services, including but not limited to Credit/Debit Card, PayPal, Google Pay, Apple Pay, and Alipay.
Payments are made by the User in their local currency where possible and may include various other currencies, with the currency of payment being determined during the transaction.
Credit card transactions will be processed and secured by Company-approved payment service providers, including but not limited to PayPal (https://paypal.com) and Stripe (https://stripe.com), and additional providers chosen by Us for each transaction.
5. Availability of the Services
The Company strives to have the Services available at all times. However, the Company does not guarantee any level of availability.
The Company may perform planned maintenance work on the Services which may affect the availability of the Services at any time. The Company does not guarantee that the Services will not be interrupted or that the Services will be provided on time, be safe or fault-free. The Company is not responsible for any damage or loss caused by such lack of availability.
6. User data
The Company can require the User to log in with accounts from third party services. The password to the User’s third-party account is not shared with or accessible by us and such information will, where relevant, be processed within the framework of Our Privacy Policy.
We do not assume any responsibility for collected information or user data shared with us. Neither are We liable for any losses or damages incurred through usage of the Services, potential intrusions, or any similar situations. You agree that any data collected and/or stored by Us is proprietary material to Us and that it may be used for commercial purposes and such data will, where relevant, be processed within the framework of Our Privacy Policy.
To comply with regulations, laws or any requests from public authorities, We can also disclose any user data to such authorities, without prior consent from the User, in accordance with Our Privacy Policy.
7. Data protection
We take all possible precautions to ensure secure use of the Services. However, We are not liable for any use, intrusion, hack, destruction, or any unauthorized access to a Wi-Fi network. Neither are We liable for potential intrusions or hacks of a User’s device (such as smartphone, tablet computer, etc.) on which the Application is installed or any unauthorized access to networks that result from such action.
8. Acceptable use
The User agrees to comply with “Instabridge Acceptable Use Policy” (appendix) at all times when utilizing the Services.
When using the Services in any country, You agree to comply with all applicable local laws and regulations, including but not limited to requirements related to the registration of mobile devices and the use of telecommunications services. The Company may, where required by local law, undertake necessary actions on Your behalf to ensure compliance with such regulations.
9. Representations and warranties
User represents and warrants that: (i) User is of the legally required age in the jurisdiction in which User resides, and are otherwise capable of entering into binding contracts, and (ii) User has the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that User will so abide. Where User enters into this Agreement on behalf of a company or other organization, User represents and warrants that User has authority to act on behalf of that entity and to bind that entity to this Agreement.
User further represents and warrants that (i) User has read, understands, and agrees to be bound by these Terms of Service and the Privacy Policy in order to access and use the Services, and (ii) when using or accessing the Services, User will act in accordance with any applicable local, state, or federal law or custom and in good faith.
10. Term and termination
The Company provides the User access to the Services at its sole discretion. The Company may change the Services, discontinue the User’s access to the Services or terminate the provision of the Services at any time without notice or liability to the User.
The User can request to terminate its access to the Services at any time, upon written notice to the Company, which will use reasonable efforts to terminate the User ‘s access promptly following receipt of the User’s request.
11. Users of the Services
By utilizing the Services, the individual using the Services agrees to personally indemnify, and hold the Company and its officers, directors, employees, agents, attorneys, insurers, successors or assignees (the “Indemnified Parties”) harmless against any and all claims, damages, losses, liabilities, costs, and expenses arising out of or relating to any claims from the User or other third parties related to (i) his or hers use of the Services and/or the information available in the Services, (ii) his or her inability to use the Services, (iii) his or hers breach of these Terms, or (iv) any content submitted by User or using User’s account to the Services, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful.
12. Limitation of Liability
The Services are provided on an “as available” and “as is” basis, meaning that (a) the Company shall not be liable to pay any damages in connection with any loss or damage sustained by the User due to a degradation in quality, incorrectness or incompleteness of information in or unavailability of the Service, regardless of the cause or duration thereof. The Company does not guarantee that the Services are secure nor does the Company guarantee any specific quality or fitness for a purpose of the Services.
The Company shall under no circumstances be liable to the User for any indirect damage or consequential loss, such as, for example, but not limited to, loss of profits or anticipated savings, and shall not be liable to the User for any loss or corruption of data or loss of goodwill.
13. eSIM services
eSIM activation: upon purchase of an eSIM, Users may be required to activate the eSIM within a specified time frame. This will be indicated in the activation guidelines provided during the purchase process when applicable. It falls within the User’s responsibilities to activate the purchased eSIM within the designated time frame. Failing to activate the eSIM within this period may lead to its expiration, rendering the eSIM unusable.
Once expired, the eSIM cannot be reactivated, and the User will need to initiate a new purchase if they wish to obtain a functioning eSIM. Users are advised to review and adhere to the provided activation guidelines to ensure a seamless eSIM activation process.
Delivery: Users will be able to view the purchased eSIM under the “Data” tab in the Application. The User will receive a confirmation email after the purchase. All the required information for installing the eSIM will be available only on the User’s Application.
User data: to access and use eSIM and data, including rewards, the User is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin.
Reseller of eSIM: the Company acts solely as a reseller of eSIM, and partners with various service providers to provide eSIM, including network service providers. The Company does not guarantee the terms of service applied by such service providers, e.g. with respect to usage, network capacity, network quality or connection availability. Users can search, select and purchase eSIM on the Application. The Company reserves the right to restrict the availability of eSIM in some jurisdictions. The Company is not responsible for such third-party network failures, interruptions or price changes.
Prices and promotions: prices refer to the cost at which the Company offers its products, packages and associated services to Users. The Company may offer promotional prices for its products, packages and services for a limited time. These promotions are subject to specific terms and conditions. The duration of the promotion, eligibility criteria, and any associated conditions will be communicated during the promotional period. After the promotion concludes, regular prices will apply unless otherwise stated. The Company reserves the right to modify or terminate any promotional prices, including the associated terms and conditions, at its sole discretion, without prior notice. Users seeking additional information or clarification about promotional prices can contact Our support team through the in-app chat or via email.
14. Refunds
The User has the right to ask for a refund or eSIM-replacement if the User is unable to use the Services due to an error or omission by Us. A refund request must be made within thirty (30) days from the date of purchase. However, We shall have no obligation to issue such refund if the Company is able to resolve the User’s inability to use the Services within 10 days after the User notifies Us of the issue. The User agrees to cooperate with the Company’s efforts to resolve such issues and acknowledges that the Company shall have no obligation to issue any refund if User fails or refuses to do so. For purposes of clarity, each data package provided by the Company has its own validity period and no refund will be offered for the remaining data when such validity period expires.
Notwithstanding the foregoing, the following terms shall apply:
- Compensation: No refund or remuneration of any kind will be issued due to charges from alternative phones, alternative SIM cards, alternative providers, hotel phones, or other charges that are not directly linked to the User’s Instabridge eSIM account.
- Fraudulent purchases: the Company reserves the right to refuse any form of refund if there is evidence of abuse or violation of the Company’s Terms of Service, or any fraudulent activity connected with using the Services.
- Unauthorized purchases: the User shall notify the Company immediately of any suspected unauthorized purchases. The case will be subject to investigation and approval by the Company before processing any refund. The Company reserves the right to suspend any account associated with fraudulent activity.
- Accidental purchases: Once a User installs an eSIM, it will be considered used. No refunds will be offered after installation other than as expressly set forth in this Section 14.
- Incorrect charges: If the User reasonably and in good faith disputes a charge, the User shall notify the Company of such dispute within twelve (12) days of having incurred such charge, providing details of why the invoiced amount is incorrect and, if possible, how much the User considers due.
Other Reasons: If the refund request is not within the above, the Company will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a User can apply for must be equal to or less than the total amount they paid.
To request a refund, contact Our support team via the in-app chat or via support@instabridge.com. Please note that We will handle refund requests as outlined above and that refund eligibility is subject to the Company’s internal verification process.
Depending on the nature of the issue, Users will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much the User considers due, etc. Users will have the option to receive a credit via their original payment method. Please note that refund methods may vary, as some platforms do not support direct refunds. Once a refund is approved and issued, it can take up to thirty (30) business days to appear on a statement depending on the bank.
Users who have purchased the Services through a reseller are not eligible for direct refunds from the Company. Any refund requests for purchases made through resellers must be handled according to the resellers’ policies.
15. Applicable law and disputes
These Terms shall be governed by Swedish law and all disputes concerning the Terms shall be adjudicated in Swedish Courts.
16. Notices
Notices under these Terms shall be made by email to:
- Notices addressed to the User – to the email address specified in the User Account.
- Notices addressed to the Company – to support@instabridge.com.
17. Amendments
The Company may change these Terms at any time. The current version of the Terms is available on the Website.
Appendix: Instabridge Acceptable Use Policy
- You hereby undertake that:
- you will notify us immediately if you believe that your password has been compromised, or if you believe the security of the Services has been compromised;
- you are responsible for all actions and activities that are conducted through your account and for all activities taken while using the Services;
- you will not access, or attempt to access, any information that you have not been authorized to access;
- you are solely responsible for information that you upload or submit to us;
- you will not impersonate another person or otherwise misrepresent your affiliation with any person or entity, conduct fraud, or hide or attempt to hide your identiy; and
- by using the Services, you agree to provide true, accurate, current and complete information as prompted by the registration or payment process, and to maintain and promptly update the Account information to keep it accurate, current and complete.
- You agree not to use the Services:
- to upload any information that you do not have the right to upload;
- in any unlawful manner, for any unlawful or criminal purpose, in any manner inconsistent with these Terms, or in any other manner that create damage or inconvenience to any third party;
- in a way that conflicts with applicable laws or regulations, including but not limited to laws on intellectual property rights;
- In a way that bypasses security features or measures Instabridge may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein;
- in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users, or restrict or inhibit any other users from using the Services (including by hacking the Services); or
- in a way that may result in the Services being damaged, disabled, disrupted or in any other way impaired and that viruses, worms, malware, spyware, Trojan horses or other malicious code or programs that may damage the operation are introduced in the Services.
- In addition to any other user restrictions as provided hereunder and except as expressly permitted hereunder, you shall not:
- copy, reproduce, republish, reuse, upload, post, transmit or distribute any content presented in or provided by the Services, including without limitation for public or commercial purposes;
- rent, lease, sub-license, loan, distribute or sell/re-sell or exploit the Services (including their source code);
- remove any copyright, trademark or other proprietary rights notices from the Services;
- make alterations to, or modifications of the whole or any part of the Services;
- disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Services;
- transmit spam, chain letters, or other unsolicited email or attempting to phish, pharm, or pretext;
- use any automated system (other than any functionalities of the Services), including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services;
- run or install any computer software or hardware on the Services or use any technology to automatically download, crawl, mine, scrape or index any part of the Service or the Services data;
- automatically connect (whether through APIs or otherwise) the Services data to other data, software, services or networks;
- use the Services for any purpose or in any manner that infringes the rights of any third party; or
- encourage or enable any other individual to do any of the foregoing.