Terms of Service

Terms of Service

1. Your acceptance of the terms

These Terms of Service (the “Terms”) govern your access to and use of all websites operated by Instabridge Sweden AB, a company incorporated under the laws of Sweden with company registration number 559246-0538 (“Instabridge”, “we”, “us”, “our”, or the “Company”), including instabridge.com, eyecon-app.com, eyecon-vpn.com, novalauncher.com, novaagentos.ai, novaagents.com, novaagent.dev (collectively, the “Websites”), as well as all software applications, products, and services provided, published, distributed, or operated by the Company, including but not limited to applications branded as Instabridge, Eyecon, and Nova Launcher, and Nova Agent OS (collectively, the “Applications”).

By (i) accessing or using any of the Websites, or (ii) downloading, installing, accessing, activating, or using any of the Applications or related services, features, or functionality made available by the Company (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms, as may be amended by the Company from time to time.

If you do not agree to these Terms, you must not access or use the Services.

Section 14 (Instabridge Account and linked apps) applies to every Application that uses the Instabridge Account. Section 15 (Nova Agent OS) applies to Nova Agent OS in addition to the rest of these Terms and prevails for that Service where they differ. An organisation that buys Nova Agent OS for its members also agrees to the Nova Agent OS Business Terms and Data Processing Agreement.

References in these Terms to the “Privacy Policy” are to the Instabridge Privacy Policy, available at https://instabridge.com/privacy-policy/, as amended from time to time. The Nova Agent OS Privacy Policy is Part B of the Instabridge Privacy Policy.

2. Ownership

You have the right to employ the Services for personal and non-commercial use, except that Nova Agent OS may also be used for business purposes as set out in Section 15. The Company owns all materials and intellectual property that form part of the Service, including but not limited to software, source code, text, pictures, icons, logotypes, and/or sounds. Using the Services does not give the User any ownership rights over such materials.

Your usage of the Services does not allow You to exploit in any way any part of or the whole Services or produce derivatives of it. You agree not to tamper with the Services or to collect any data or source code from the Services. Any such attempt is a violation of the Terms and may without any prior notification lead to termination of Your account and prohibition to create new accounts.

Your right to use the Services limits You to access only through the graphical user interface provided by Us, except that you may use Nova Agent OS through the command-line tools, applications and interfaces we provide for it (Section 15). You are not allowed to attempt to gain unauthorized access to Our servers, computers (other than your own cloud computer in Nova Agent OS, Section 15.b), passwords, other users’ accounts, user passwords, user data, or any other part or the whole of the Services.

3. Account

The User may register an account by providing the information requested in the registration form. An individual who registers a User in the Services warrants and guarantees that he or she is legally authorized to act on behalf of the User.

The Company will endeavour to confirm a new account as soon as possible from its registration in the Services and may request additional information or documents during the confirmation process. The Company may at its sole discretion refuse to confirm the account. A user account approved by Instabridge is referred to below as a “User Account”.

The User declares that the information provided in the User Account registration form is true and up to date.

4. Charges and payment

Some functions of the Applications are offered against payment. Payment and any other expenses must be paid through a third party payment processing system as indicated on the Services.

Instabridge offers various payment methods for its services, including but not limited to Credit/Debit Card, PayPal, Google Pay, Apple Pay, and Alipay.

Payments are made in the currency displayed in the application and/or on the website, and may include various other currencies, with the currency of payment being determined during the transaction. 

Credit card transactions will be processed and secured by Instabridge-approved payment service providers, including but not limited to PayPal (https://paypal.com) and Stripe (https://stripe.com), and additional providers chosen by Instabridge for each transaction.

Taxes and fees. Prices displayed may exclude sales tax, value added tax and regulatory fees. The final amount payable, including all applicable taxes and fees, is presented to you before you complete a purchase.

Purchases through a Platform Provider. Where a Service is purchased through a Platform Provider (as defined in Section 10), billing, renewal and cancellation are handled by that Platform Provider in accordance with its rules, and you may need to cancel through it. Section 16 and Section 18.c continue to apply.

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with Section 16.

Prices and price changes. Prices may differ between Applications, platforms and countries. We may change prices from time to time. A change to the price of a subscription does not affect the billing period in which it is announced and takes effect from the start of your next billing period, and we will notify you before it takes effect.

5. Availability of the Services

The Company strives to have the Services available at all times. However, the Company does not guarantee any level of availability.

The Company may perform planned maintenance work on the Services which may affect the availability of the Services at any time. The Company does not guarantee that the Services will not be interrupted or that the Services will be provided on time, be safe or fault-free. 

6. User data

The Company can require the User to log in with accounts from third party services. The password to the User’s third-party account is not shared with or accessible by us and such information will, where relevant, be processed within the framework of our Privacy Policy.

We do not assume any responsibility for collected information or User data shared with us. Neither are We liable for any losses or damages incurred through usage of the Services, potential intrusions, or any similar situations. You agree that any data collected and/or stored by Us is proprietary material to Us and that it may be used for commercial purposes and such data will, where relevant, be processed within the framework of our Privacy Policy. This paragraph does not apply to Your Content in Nova Agent OS, which remains yours under Section 15.g.

To comply with regulations, laws or any requests from public authorities, we can also disclose any User data to such authorities, without prior consent from the User.

7. Data protection

We implement appropriate technical and organisational measures to protect the security of the Services. However, We are not liable for any use, intrusion, hack, destruction, or any unauthorized access to a Wi-Fi network. Neither are We liable for potential intrusions or hacks of a User’s device (such as smartphone, tablet computer, etc.) on which the Application is installed or any unauthorised access to networks or Services that result from such action.

8. Wi-Fi networks and hotspot information

8.a What this section covers

Certain Applications, including Instabridge, make available information about Wi-Fi networks, including network names, approximate locations, availability, quality indicators and, where applicable, access credentials (collectively, the “Hotspot Information”). A substantial part of the Hotspot Information is contributed by Users and other third parties, or derived from publicly available sources, and is not created, verified, controlled or endorsed by the Company.

The Hotspot Information does not grant you, and the Company cannot grant you, any right to access any Wi-Fi network. Any right of access is granted, conditioned and withdrawn by the operator of the relevant network.

8.b Your contributions

If you contribute, submit, share or otherwise make available any Hotspot Information through the Services, you represent and warrant that:

(i) you are the operator of the relevant Wi-Fi network, or you are otherwise entitled by the network operator to share the network name, its location and any credential you contribute;

(ii) sharing that information does not breach any contract, terms of use, house rules, employer or landlord policy, or applicable law binding on you;

(iii) the information is accurate to the best of your knowledge at the time you contribute it; and

(iv) the information does not contain personal data relating to any other person except as permitted by applicable law and described in our Privacy Policy.

You grant the Company a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, publish, display and distribute the Hotspot Information you contribute, and to make it available to other Users, for the purpose of operating, improving and promoting the Services. This licence continues after your account is closed with respect to Hotspot Information already contributed, to the extent it remains part of the database.

8.c Prohibited contributions and prohibited access

You must not contribute, or attempt to contribute, any of the following, and you must not use the Services to obtain, distribute or make use of any of the following:

(i) credentials for any network that you are not authorised by the network operator to share;

(ii) credentials obtained without permission, including by guessing, brute force, cracking, interception, scanning, social engineering, or from any unauthorised source;

(iii) credentials for any network that you know, or ought reasonably to know, is private, restricted, or intended for a closed group of users, including a residential network you do not operate, a corporate network, or a network reserved for the customers or guests of a business;

(iv) information you know or suspect to be false, misleading, or intended to direct Users to a network operated for a fraudulent purpose; or

(v) any information whose contribution would infringe the rights of, or cause harm to, any person.

You must not use the Services to access, or to attempt to access, any Wi-Fi network that you are not authorised to access. You are solely responsible for ensuring that your access to any network is lawful and permitted by the network operator, and for any consequence of accessing a network without authorisation.

8.d Removal of Hotspot Information

A network operator, or a person acting with the authority of a network operator, may request removal of Hotspot Information relating to their network by contacting the Company through the in-app support chat or at support@instabridge.com. The Company will act on a properly substantiated request within a reasonable period and will remove or restrict the relevant Hotspot Information from the Services.

Without limiting the foregoing, the Company may remove, restrict, correct or decline to publish any Hotspot Information at any time, with or without notice, including where the Company believes it was contributed in breach of this Section 8, where it is inaccurate, where it relates to a network the operator has asked to be excluded, or where required by applicable law or by a competent authority. The Company has no obligation to monitor or verify Hotspot Information, and the exercise or non-exercise of these rights creates no liability to you.

8.e No guarantee of networks or credentials

The Hotspot Information is provided on an “as is” and “as available” basis. The Company does not warrant, and expressly disclaims any representation, that any listed network exists, is within range, is switched on, is functioning, is available to you, is free of charge, or will remain available; that any credential is accurate, complete, current, or will grant access; that any listed location is precise; or that access to any listed network is lawful or permitted by its operator. Networks, credentials, coverage and operator policies change without notice and outside the Company’s control.

Nothing in this Section 8 limits any right you have under Section 23 or under mandatory consumer protection law.

8.f Public Wi-Fi risk

You acknowledge that public, shared, open and guest Wi-Fi networks are inherently less secure than networks you control. Traffic carried over such networks may be observed, intercepted, logged, modified or redirected by the network operator or by third parties; the network may expose your device to other devices on the same network; and a network advertising a familiar name may in fact be operated by an unrelated party. You use any Wi-Fi network accessed through or identified by the Services at your own risk.

To the maximum extent permitted by applicable law, the Company is not liable for any loss or damage arising out of or in connection with your use of any Wi-Fi network accessed through or identified by the Services, including interception or loss of data, unauthorised access to your device, accounts or communications, malware, charges levied by the network operator, or any act or omission of the network operator or of any other user of that network. This paragraph does not limit any liability that cannot lawfully be excluded, and is subject to Section 23.

8.g Captive portals and network operator terms

Many Wi-Fi networks require you to accept the operator’s own terms, create an account, provide personal data, view advertising, or complete another action through a captive portal or landing page before granting access. Any such terms, and any resulting agreement, are concluded between you and the network operator alone. The Company is not a party to that agreement, does not negotiate, endorse or control it, and is not responsible for the operator’s terms, charges, advertising, content, security practices, processing of your personal data, or acts or omissions.

You are responsible for reviewing and complying with any network operator terms before using a network. Where a captive portal collects personal data, that processing is carried out by the network operator as an independent controller and is governed by the operator’s privacy notice, not by our Privacy Policy.

9. Third parties accessed through the Services

9.A Third-Party Services

The Services may enable access to, integration with, or use of third-party services, applications, websites, platforms, content, products, or features (collectively, “Third-Party Services”), including through links, device functionality, account connections, permissions, or integrations made available by the User.

Such Third-Party Services are not owned, operated, controlled, or monitored by Instabridge, unless expressly stated otherwise. The inclusion of, access to, or interoperability with any Third-Party Services does not imply any endorsement, approval, or sponsorship by Instabridge.

Your use of any Third-Party Services is at your own risk and may be subject to separate terms, conditions, and privacy policies imposed by the relevant third party. Instabridge is not responsible for the availability, content, accuracy, security, legality, functionality, privacy practices, or acts or omissions of any Third-Party Services, and disclaims all liability arising from or related to your use of, reliance on, or interaction with any Third-Party Services.

9.B Third-Party Components

The Services may include, distribute, or make use of third-party software, libraries, code, content, or components, including open source software (“Third-Party Components”), that are subject to separate license terms.

To the extent required by the applicable license terms for any Third-Party Components, such license terms will govern your use of those Third-Party Components instead of these Terms, solely with respect to those Third-Party Components. Nothing in these Terms limits your rights under, or grants you rights that supersede, any applicable third-party or open-source license.

Except as required by applicable law or license, Instabridge makes no warranties or representations regarding any Third-Party Components and disclaims all liability relating to them.

10. Platform Providers and Usage Rules

If you download, install, access, purchase, or use any Application through a third-party platform, app store, marketplace, distributor, device manufacturer, or service provider (each, a “Platform Provider”), your use of the Application may also be subject to the terms, policies, and usage rules of that Platform Provider (“Usage Rules”).

You are responsible for reviewing and complying with any applicable Usage Rules. You may not use the Services in any manner that violates the applicable Usage Rules or any applicable law. If you are prohibited by a Platform Provider or by applicable law from downloading, installing, accessing, or using an Application, you must not do so.

To the extent there is a conflict between these Terms and any mandatory Usage Rules imposed by a Platform Provider with respect to an Application obtained through that Platform Provider, the mandatory Usage Rules will control solely to the extent of that conflict and solely with respect to that Application.

Platform Providers are not responsible for providing maintenance, support, or service for the Applications except as required under applicable law.

11. Acceptable Use Policy

This Section 11 is the Instabridge Acceptable Use Policy. The User agrees to comply with it at all times when using the Services. Where a Service or feature is subject to additional guidelines, terms or rules, those are made available in or with that Service and form part of these Terms.

When using the Services in any country, You agree to comply with all applicable local laws and regulations, including but not limited to requirements related to the registration of mobile devices and the use of telecommunications services. Instabridge may, where required by local law, undertake necessary actions on Your behalf to ensure compliance with such regulations.

11.a You hereby undertake that:

1. you will notify us immediately if you believe that your password has been compromised, or if you believe the security of the Services has been compromised;
2. you are responsible for all actions and activities that are conducted through your account and for all activities taken while using the Services;
3. you will not access, or attempt to access, any information that you have not been authorized to access;
4. you are solely responsible for information that you upload or submit to us;
5. you will not impersonate another person or otherwise misrepresent your affiliation with any person or entity, conduct fraud, or hide or attempt to hide your identity; and
6. by using the Services, you agree to provide true, accurate, current and complete information as prompted by the registration or payment process, and to maintain and promptly update the Account information to keep it accurate, current and complete.

11.b You agree not to use the Services:

1. to upload any information that you do not have the right to upload;
2. in any unlawful manner, for any unlawful or criminal purpose, in any manner inconsistent with these Terms, or in any other manner that create damage or inconvenience to any third party;
3. in a way that conflicts with applicable laws or regulations, including but not limited to laws on intellectual property rights;
4. In a way that bypasses security features or measures Instabridge may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein;
5. in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users, or restrict or inhibit any other users from using the Services (including by hacking the Services); or
6. in a way that may result in the Services being damaged, disabled, disrupted or in any other way impaired and that viruses, worms, malware, spyware, Trojan horses or other malicious code or programs that may damage the operation are introduced in the Services.

11.c In addition to any other user restrictions as provided hereunder and except as expressly permitted hereunder, you shall not:

1. copy, reproduce, republish, reuse, upload, post, transmit or distribute any content presented in or provided by the Services, including without limitation for public or commercial purposes;
2. rent, lease, sub-license, loan, distribute or sell/re-sell or exploit the Services (including their source code);
3. remove any copyright, trademark or other proprietary rights notices from the Services;
4. make alterations to, or modifications of the whole or any part of the Services;
5. disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Services;
6. transmit spam, chain letters, or other unsolicited email or attempting to phish, pharm, or pretext;
7. use any automated system (other than any functionalities of the Services), including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services;
8. run or install any computer software or hardware on the Services or use any technology to automatically download, crawl, mine, scrape or index any part of the Service or the Services data;

Items 7 and 8 above do not restrict what you run on your own cloud computer in Nova Agent OS, or the agents and automations Nova Agent OS provides for that purpose (Section 15.i).

11.d AI Features and Permissions

The Services may include artificial intelligence-powered features, assistants, agents, or tools (collectively, the “AI Features”) that, depending on the permissions granted by the User, may generate content, provide recommendations, summaries, reminders, notifications, insights, and perform certain actions on the User’s behalf within the Services or in connection with third-party services, device features, or data sources made available by the User, including but not limited to calendar data, messages, contacts, or similar information.

The User acknowledges and agrees that the AI Features may act based on the permissions, instructions, preferences, settings, and information made available by the User, and may initiate or suggest actions accordingly. Such actions may include, for example, sending notifications, making recommendations, creating or modifying content, scheduling or suggesting activities, or performing other functions that are enabled through the User’s permissions and use of the Services.

The User is solely responsible for:
(i) reviewing, granting, denying, withdrawing, and otherwise managing any permissions provided to the AI Features;
(ii) reviewing and verifying any recommendations, outputs, summaries, notifications, or actions generated, suggested, or performed by the AI Features; and
(iii) ensuring that any use of the AI Features, and any action taken in reliance on or through the AI Features, is appropriate, accurate, lawful, and intended.

The Company does not guarantee that any output, recommendation, notification, decision support, or action of the AI Features will be accurate, complete, reliable, suitable for any particular purpose, or free from errors, omissions, or interruptions. The User acknowledges that AI Features may produce incorrect, incomplete, outdated, unintended, or inappropriate results, and the User remains solely responsible for independently evaluating and confirming such results before relying on them or permitting any action to be taken based on them.

The User shall not use, and shall not permit any third party to use, the AI Features for any unlawful, fraudulent, harmful, abusive, or otherwise prohibited purpose, including but not limited to violating applicable laws or regulations, infringing the rights of any third party, generating or facilitating deceptive or misleading conduct, or attempting to obtain unauthorized access to data, systems, or accounts.

The Company reserves the right, at its sole discretion and without liability, to limit, suspend, disable, modify, or terminate access to any AI Features, including where required for legal, security, technical, operational, or compliance reasons, or where the Company suspects misuse of the AI Features.

AI chat. Where a Service includes an AI chat, you are talking to an AI system, not a person, and the Service tells you so. The chat uses only the context categories you have enabled in Settings, and you can turn each category off at any time. You must be at least 18 years old to use an AI chat (Section 17). Do not use the chat for emergencies, and do not rely on it for medical, legal, financial or other important decisions without checking with a qualified person. You must not use the chat to generate content that is illegal, that infringes the rights of others, or that is intended to deceive, and you must not try to extract other users’ data or our systems’ instructions through it. Where an AI chat or AI plan is paid for, Section 4 and Section 16 apply to the purchase. How we handle chat data is described in the Privacy Policy under “AI Recommendations & Personalisation”.

For Nova Agent OS, Section 15.d (agent actions and oversight) applies in addition to this Section 11.d and prevails where they differ.

11.e Caller ID and community directory

Certain Applications, including Eyecon and Instabridge, provide caller identification, number look-up, spam and nuisance-call flagging, and a community-contributed directory of names and numbers (collectively, the “Caller ID Information”). Caller ID Information is derived from contact information contributed by Users, from publicly available sources and from third-party providers. The Company selects which name is shown for a number from the information available to it. Spam and nuisance labels are derived from reports submitted by other Users, combined with other signals such as calling patterns and block rates. The Company applies anti-abuse measures to reports, reviews entries on complaint, and reviews certain entries proactively; it does not investigate or confirm each individual report before a label is applied.

Contact upload. If you enable a feature that uploads, synchronises or otherwise makes available your address book, call log or contact list, you represent and warrant that: (i) you are entitled to disclose that information to the Company for the purposes described in these Terms and in our Privacy Policy; (ii) you will comply with all applicable laws in doing so, including data protection, privacy and communications laws; and (iii) you have given any notice, and obtained any consent, required under applicable law from the individuals whose information you make available. The Company processes that information as described in the Privacy Policy.

Reporting numbers. If you report a number as spam or nuisance, or submit or suggest a name for a number, you must do so fairly, in good faith, and only where you believe the report or suggestion to be accurate. You must not submit reports that are false, malicious or retaliatory, or intended to harm any person or business, and you must not submit reports in bulk or by automated means. Breach of this paragraph is a material breach of these Terms.

The Caller ID Information is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, the Company makes no warranty or representation, express or implied, that any name, number, label, category, spam classification or other Caller ID Information is accurate, complete, current, or correctly matched to any particular individual or organisation. Any use of Caller ID Information is at your own discretion and risk.

Not a consumer report; prohibited uses. The Company is not a consumer reporting agency as defined in the United States Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (the “FCRA”). The Caller ID Information is not a consumer report, investigative consumer report or consumer file, is not assembled or evaluated for any purpose listed in the FCRA, and must not be used as a factor in any decision to which the FCRA or any comparable law applies. You must not use the Services or any Caller ID Information, in whole or in part:

(i) as a factor in establishing any individual’s eligibility for credit, insurance, employment, housing, education, a government licence or benefit, or any other benefit or entitlement;

(ii) for tenant screening, employment, contractor or volunteer screening, or any form of background check or vetting;

(iii) for any purpose that would require compliance with the FCRA, with any state analogue (including the California Consumer Credit Reporting Agencies Act and the Vermont Fair Credit Reporting Act), with the Driver’s Privacy Protection Act, or with any similar law of any jurisdiction;

(iv) for people-search, skip tracing, or locating, tracing or identifying the whereabouts of any individual;

(v) for debt collection, or for assessing any individual’s creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living;

(vi) for stalking, harassment, intimidation, unlawful discrimination, or any unlawful monitoring or surveillance of any individual; or

(vii) to compile, scrape, extract, resell, license or otherwise redistribute any directory or database of individuals or their contact details.

Personal use only. Caller ID features are made available for your personal, non-commercial use in connection with communications you send or receive. You must not use them for bulk or automated look-up, for screening third parties on behalf of any business, or for any other commercial purpose. Breach of this Section 11.e is a material breach of these Terms and may result in immediate suspension or termination under Section 18.

Exclusion and correction. Any individual may request that their name or number be corrected in, or excluded from, the community directory, and may exercise any applicable data protection right, by contacting the Company through the in-app support chat or at the applicable support address set out in Section 16. The Company will act on a properly substantiated request within the period required by applicable law.

Nothing in this Section 11.e limits any right you have under Section 23 or under mandatory consumer protection law.

11.f Call recording functions

If any Service includes call recording or similar communication-recording functionality, you are solely responsible for complying with all applicable laws and regulations before using that functionality, including any requirements to provide notice to, and obtain consent from, participants. Instabridge disclaims all liability arising from your use of such functionality in violation of applicable law. Unless otherwise expressly stated, recordings are stored only on your device or any third-party backup service you choose to use, and not on Instabridge’s servers.

11.g Fair Use for VPN and Other Usage-Based Features

Certain Services or features made available by Instabridge may be provided on the basis of bandwidth, time, usage, access, or similar consumption limits, whether described as included, purchased, promotional, reward-based, or “unlimited” subject to fair use (collectively, “Usage-Based Features”). These may include, by way of example only, VPN services or other bandwidth, time, usage, or access-based features. For the avoidance of doubt, this section applies to VPN and other Usage-Based Features offered under any Instabridge brand, including the Instabridge, Eyecon, and Nova Launcher brands, and whether such features are provided within a broader Application or as a standalone application, including the application distributed as EYECON VPN: Private Proxy (com.eyecon.vpn). For clarity, eSIM, mobile data, calling, text, and other mobile or telecommunications services are governed by the specific provisions set out in Sections 12 and 13, and are not governed by this section except to the extent expressly stated therein.

Where a Usage-Based Feature is described as unlimited, it remains subject to reasonable fair use limits determined by Instabridge in order to protect service quality, prevent abuse, fraud, excessive consumption, or harm to Instabridge, its users, providers, or partners.

Disclosure of applicable limits. Where a Usage-Based Feature is offered on a paid or subscription basis, Instabridge will disclose the applicable fair use threshold, and any speed, volume, session, or feature limitation that applies once that threshold is reached, in the Services at or before the point of purchase, and will make that information available thereafter within the Services. Instabridge will not apply a fair use threshold to a paid Usage-Based Feature that has not been disclosed in accordance with this paragraph. Instabridge may change a disclosed threshold from time to time; where a change is to your material detriment and applies to a subscription you have already purchased, Instabridge will give you reasonable advance notice through the Services and the change will take effect no earlier than the start of your next billing cycle, and you may cancel before it takes effect. Nothing in this paragraph limits Instabridge’s ability to act immediately in response to abuse, fraud, unlawful activity, or a genuine threat to network integrity or security.

If your use approaches an applicable fair use threshold or other usage limit, Instabridge may notify you through the Services, including by in-app notice or similar messaging. If you exceed an applicable fair use threshold or other usage limit, Instabridge may temporarily restrict, suspend, or disable access to the affected Usage-Based Feature until the start of the next applicable reset period, billing cycle, renewal date, or other reset date communicated in the Services, unless additional usage or access is separately made available by Instabridge.

Any such restriction, suspension, or disabling may apply only to the affected Usage-Based Feature and does not by itself require suspension or termination of your entire account, unless Instabridge determines that broader action is necessary under these Terms.

Refunds and credits for restricted paid features. Where Instabridge restricts, suspends, or disables a paid Usage-Based Feature under this section for reasons other than your abuse, fraud, unlawful activity, or breach of these Terms, and the restriction materially deprives you of the benefit of the feature for the remainder of the then-current billing cycle, you may request a pro-rata refund or service credit for the affected portion of that billing cycle. Requests should be submitted through the in-app support chat or to the applicable support address set out in Section 16 within thirty (30) days of the restriction taking effect. Instabridge will respond within a reasonable period and will not unreasonably refuse a request that meets these conditions. This paragraph is in addition to, and does not limit, any refund or cancellation rights you may have under Section 16, under the rules of the applicable Platform Provider, or under mandatory consumer protection law.

Without limiting any other rights under these Terms, Instabridge reserves the right to investigate abnormal, excessive, automated, manipulative, fraudulent, or abusive use of any Usage-Based Feature and to take appropriate action, including limiting usage, disabling access to the affected feature, suspending or terminating access to the Services, or refusing future access, where permitted by applicable law.

12. eSIM services

eSIM activation: upon purchase of an eSIM, Users may be required to activate the eSIM within a specified time frame. This will be indicated in the activation guidelines provided during the purchase process when applicable. It falls within the User’s responsibilities to activate the purchased eSIM within the designated time frame. Failing to activate the eSIM within this period may lead to its expiration, rendering the eSIM unusable. 

Once expired, the eSIM cannot be reactivated, and the User will need to initiate a new purchase if they wish to obtain a functioning eSIM. Users are advised to review and adhere to the provided activation guidelines to ensure a seamless eSIM activation process.

Delivery: Users will be able to view the purchased eSIM under the “Data” tab in the Instabridge Application. The User will receive a confirmation email after the purchase. All the required information for installing the eSIM will be available only on the User’s Instabridge Application.

User data: to access and use eSIM and data, including rewards, the User is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin.

Prices and promotions: prices refer to the cost at which Instabridge offers its eSIM packages and associated services to Users. Instabridge may offer promotional prices for its eSIM packages for a limited time. These promotions are subject to specific terms and conditions. The duration of the promotion, eligibility criteria, and any associated conditions will be communicated during the promotional period. After the promotion concludes, regular prices will apply unless otherwise stated. Instabridge reserves the right to modify or terminate any promotional prices, including the associated terms and conditions, at its sole discretion, without prior notice. Users seeking additional information or clarification about promotional prices can contact Instabridge’s support team through the in-app chat or via email.

13. United States Primary Provider Mobile Services and Travel Mobile Data Services

13.a. What We Offer

Instabridge Primary Provider Mobile Services are offered under the following brands: Instabridge Mobile, Nova Mobile, and Eyecon Mobile. All references to “Instabridge Mobile” in this section apply equally to Nova Mobile and Eyecon Mobile unless otherwise stated. Travel Mobile Data Services are offered under the Instabridge brand only.

By using Instabridge Primary Provider Mobile Services (“Instabridge Mobile”, “Nova Mobile”, “Eyecon Mobile”), available only to users in the United States, you receive access to the following:

• Mobile Data – Access to fast and reliable mobile internet within our supported coverage areas (US only).
• Voice Calls – Ability to make and receive standard mobile calls (within US only).
• SMS (Text Messaging) – Send and receive standard text messages (SMS; within US only).
• eSIM – Instabridge provides the service via an embedded SIM (eSIM). Please ensure your device compatibility prior to purchasing data or phone plans.

By using Instabridge Travel Mobile Data, you receive access to the following:

• Mobile Data – Access to fast and reliable mobile internet within the specified country or countries.

13.b. Mobile Plans and Offers

Instabridge offers the plans described in this Section 13.b for local calls, texts and data within the United States. The plans available to you, the allowances included in each plan, the current price, and any throttled speed that applies once a full-speed allowance is used are displayed in the Application at the time of purchase. These may differ between Applications and may be updated from time to time. The final amount payable, including sales tax and regulatory fees, is calculated and presented before you complete a purchase.

Where this Section describes a plan, the plan details displayed in the Application at the time of purchase govern the allowances, price and speeds that apply to you.

13.b.1. Free Monthly Plan – US mainland only

Includes a monthly allowance of voice minutes and SMS, and may include a mobile data allowance. The allowances, and whether any data allowance applies in the first month only, are displayed in the Application at the time of activation. Hotspot tethering is not available on this plan. After any included data allowance is used, booster data packages may be purchased separately.

13.b.2. Lite Monthly Plan – US mainland only

Includes a monthly allowance of full-speed mobile data, voice minutes and SMS. Data speeds are throttled once the full-speed allowance is used, for the remainder of the billing cycle. Hotspot tethering is not available on this plan.

13.b.3. Pro Monthly Plans – US mainland only

Pro Monthly Plans are offered in more than one data tier. Each includes a monthly allowance of full-speed mobile data, voice minutes and SMS. Data speeds are throttled once the full-speed allowance is used, for the remainder of the billing cycle. Hotspot tethering is included. If the data allowance is consumed before the end of the billing cycle, booster data packages may be purchased.

13.b.4. Pro Annual Plan – US mainland only

Includes the monthly allowances of a Pro Monthly Plan for a committed term of twelve (12) months. The billing arrangement for the annual plan, including whether it is charged annually in advance or in monthly instalments, is displayed in the Application at the time of purchase.

13.b.5. Unlimited Monthly Plan – US mainland only

Includes a monthly allowance of full-speed mobile data, together with voice minutes and SMS. Once the full-speed allowance is used, data speeds are throttled for the remainder of the billing cycle. The full-speed allowance and the throttled speed are displayed in the Application at the time of purchase. Hotspot tethering is included.

13.b.6. Booster Data Packages – US mainland only

Booster data packages are one-time add-ons and do not auto-renew. They are valid for use until the expiry date of the base subscription. Available sizes and prices are displayed in the Application at the time of purchase.

13.b.7. Free Trial of United States Primary Provider Services

Free trials may be offered. A User is eligible for a free trial only once, and only new Users in the United States mainland are eligible. The free trial applies only to the services specified in the Application, and use of those services during the trial is subject to these Terms and the Privacy Policy. The trial data, voice and SMS allowances and the trial period are displayed in the Application at the time the trial is started.

The free trial ends on the earlier of (i) the date on which your usage exceeds the trial data allowance, or (ii) the end of the trial period. Unless you cancel at least 24 hours before the scheduled end of the trial period, or, where the trial ends earlier because your usage exceeds the trial data allowance, before that allowance is exceeded, you will be charged for your chosen subscription at the end of the trial. Where a free trial is offered, the first payment for the chosen subscription may be reserved when the trial is commenced; if the trial is cancelled, the hold on that payment is released within seven (7) business days.

13.b.8. Travel Data

Instabridge also offers eSIMs and mobile data for travel in a range of other countries, offered as “Travel Data” in Instabridge-branded Applications and at instabridge.com. Travel mobile data may be purchased directly through the Instabridge Application, or earned without monetary payment by completing rewarded actions such as watching advertisements, playing games or referring friends, as described in Section 13.d.3.

13.c. Network and Coverage Restrictions

• Service Availability: Services are offered within the coverage areas of Instabridge’s underlying carrier networks. Coverage and service quality may vary based on location, topography, network availability, or technical limitations. Instabridge does not guarantee uninterrupted service.
• Do-Not-Sell Zones: Instabridge prohibits service activation or usage in carrier-defined “do-not-sell” zones.
• Technology Requirements: Only VoLTE-compatible and Instabridge-certified devices are permitted. Devices that rely on retired network technologies (e.g., 3G) may be unsupported.
• Roaming: Roaming is not supported, unless specified in specific travel mobile data plans. Roaming availability may change without notice.

13.d. Use Limitations, Prohibited Activities, and Additional Costs

Instabridge provides its Services for lawful, personal, and reasonable use. Misuse or abuse may result in immediate suspension or termination of Services.

13.d.1 Prohibited Activities

13.d.1.1. Fraud and Device Manipulation

• Use of counterfeit, stolen, or uncertified devices.
• Reprogramming, cloning, or tampering with SIMs or eSIMs.
• Reusing IMSIs across multiple devices.
• Bypassing billing or access controls.

13.d.1.2. Unauthorized or Non-Personal Use

• Permanent tethering or use of Services in routers or modems.
• Persistent machine traffic (e.g., SCADA, IoT telemetry).
• Reselling Services or redistributing bandwidth to third parties.
• Use as a permanent substitute for home broadband.
• Use of messaging services for non‑consumer traffic, as defined by CTIA (e.g., automated or business-related messaging outside an actual customer relationship), is not permitted. All messages must comply with CTIA’s Messaging Principles & Best Practices, including opt-in/opt-out rules.

13.d.1.3. Network Abuse

• Hosting servers or relays.
• Peer-to-peer file sharing or DoS attacks.
• Use of automated message bots, bulk SMS campaigns, or spam.

13.d.1.4. Roaming Violations

• Primary or permanent use of Services outside the supported country.
• High-volume roaming use inconsistent with normal patterns.

13.d.2 Fair Use and Instabridge’s Discretion

• Instabridge determines what constitutes “fair use” for a Service, acting reasonably. Where a fair use threshold applies to a paid Service, it is disclosed in accordance with Section 11.g.
• Indicators of unfair use include excessive usage, prolonged high-volume activity, or abnormal device configurations.
• Instabridge may take corrective action at any time, including:
  • Throttling or rate-limiting data speeds
  • Blocking specific features (e.g., roaming, tethering)
  • Applying surcharges or suspending Services in accordance with Section 11.g, or without notice where necessary to address abuse, fraud, unlawful activity or a genuine threat to network integrity or security

13.d.3 Reward-Based Plans and Actions

• Instabridge may offer certain mobile service plans free of monetary charge in exchange for the user completing a specified number of “rewarded actions,” which may include but are not limited to: watching advertisements, playing rewarded games, answering paid surveys, referring friends, or other activities as determined by Instabridge.
• The required number and types of rewarded actions are displayed in each user’s dashboard and are subject to change at Instabridge’s discretion.
• Failure to complete the required rewarded actions may result in service suspension until such requirements are fulfilled or payment is made for continued use.
• Any abuse, manipulation, or attempt to fraudulently complete rewarded actions is strictly prohibited and will result in immediate account suspension or termination.

13.d.4 Additional Costs and Charges

• Roaming Fees: Additional fees may apply for data, SMS, and calls while roaming internationally or domestically.
• Fraud or Abuse Penalties: Instabridge may impose penalties or seek reimbursement for damages caused by misuse or network harm.
• SIM/eSIM Administration: Charges may apply for SIM replacement, excessive eSIM downloads, or provisioning support.
• Reactivation or Administrative Fees: Instabridge may charge fees for reactivation after service suspension due to breach.
• Overage Fees: If you exceed the usage limits defined in your service plan, additional overage fees may apply. These may include per-MB or per-minute charges depending on the type of service exceeded.

13.e. Suspension and Termination

Instabridge may suspend or terminate Services, without notice or refund, under the following circumstances, in addition to those detailed in the “Acceptable use” policy:

• Violation of these Terms or any applicable laws.
• Usage inconsistent with fair use policies.
• Fraudulent activity or device tampering.
• Network harm or disruption.
• Request from a regulatory body or law enforcement.
• Direction from the underlying carrier.
• Use of services in restricted countries or violation of export control laws.

13.f. Emergency Services Disclaimer for Instabridge Primary Provider Mobile Services (“Instabridge Mobile”, “Nova Mobile”, “Eyecon Mobile”)

• 911 Access: Emergency services (e.g., 911) are supported where technically feasible, but access is not guaranteed in all circumstances, especially while roaming or during service disruptions.
• Limitations: Calls may fail due to power outages, network failures, incompatible devices, or coverage issues.
• No Liability: Instabridge disclaims all liability related to failures to connect to emergency services except where caused directly by Instabridge systems.

13.g. Device, SIM, and Equipment Requirements

• Only certified and approved devices may be used with Instabridge Services.
• Unauthorized use of non-approved equipment is prohibited and may result in service suspension.
• SIM and eSIM provisioning must follow Instabridge guidelines. Improper use may result in deactivation.
• Use of SIMs in non-voice devices (e.g., hotspots, modems) are restricted unless explicitly authorized.

13.h. Identification and Eligibility Requirements

• Identity Verification: You may be required to provide valid, government-issued identification to activate or continue using the Services. Instabridge reserves the right to verify your identity at any time to ensure compliance with applicable laws, prevent fraud, and confirm eligibility.
• Accurate Information: You must provide true, complete, and up-to-date information at registration and keep your account details current. Failure to do so may result in suspension or termination of your account.
• Regulatory Compliance: Instabridge may share your account or usage data with regulatory or legal authorities where required by law, including but not limited to anti-money laundering, counter-terrorism, and SIM registration obligations.
• Refusal of Service: Instabridge reserves the right to refuse service or terminate your account if you fail to meet identification or verification requirements.

13.i. Customer Responsibilities

• Billing: You are responsible for all charges associated with your use of the Services, including those arising from lost or stolen devices until reported.
• Security: You must safeguard your access credentials and prevent unauthorized use.
• Content Responsibility: You are solely responsible for all content sent, received, or accessed using the Services. Instabridge is not liable for content that is offensive, illegal, or in violation of intellectual property rights.
• Customer Support: End users must contact Instabridge’s designated support channels for service issues. Instabridge provides second-level technical support.
• Transfer of Service: You may not assign or transfer your service to another person or entity without Instabridge’s prior written consent.

13.j. Service Interruptions and Force Majeure

• Services may be interrupted for maintenance, upgrades, network congestion, or external factors beyond Instabridge’s control.
• Instabridge is not liable for loss of service or functionality due to force majeure events (e.g., natural disasters, regulatory changes, power failures).
• Instabridge reserves the right to modify or discontinue services, plans, or features at its discretion with or without notice.

13.k. Number Portability and Call Filtering for Instabridge Primary Provider Mobile Services

• Number Porting: You may request to port your number to or from Instabridge, subject to applicable eligibility and validation procedures.
• Number Retention: Upon account termination, you may lose rights to your assigned number if not ported out within applicable timeframes.
• Spam Blocking: Instabridge or its network partners may block suspected spam calls, robocalls, or harmful traffic in compliance with applicable regulations.

13.l. Mobile Data Speeds and Throttling

13.l.1 Definitions.

• “High‑Speed Data” means data transmitted at the highest speeds supported by the network under normal conditions.
• “Throttling” means an enforced maximum speed cap applied after a usage allowance is reached until the allowance resets or additional high‑speed data is purchased.

13.l.2 Allowances, performance and changes

• Allowances. Each plan includes a stated High‑Speed Data allowance for on‑device use and, where offered, a separate hotspot/tethering allowance. The specific amounts and any throttled speeds are shown in your plan details/service label.
• Post‑Allowance Throttling (On‑Device). If you use all of your plan’s High‑Speed Data during a billing cycle, your on‑device data speeds will be throttled for the remainder of the billing cycle to the speed disclosed for your plan in the Application. Speeds return when your next cycle begins or if you purchase additional high‑speed data (where available).
• General Performance. Actual speeds vary by device, coverage, location, radio conditions, and network load. 5G/4G/LTE and other technologies are not available in all areas and require compatible devices and software. Unless expressly stated for a plan, Instabridge does not guarantee minimum or uninterrupted speeds or compatibility with any particular application.
• Changes. We may update allowances or throttled speeds from time to time. Material changes will be reflected in these Terms and/or your plan page before taking effect.

13.m. Availability, Coverage, and Performance Information

• Coverage. Service is provided within the coverage areas of Instabridge’s underlying carrier partners and may vary by location (including indoors vs. outdoors), network technology, and time of day. Instabridge does not guarantee service availability or quality at any specific location.
• Third‑Party and International Networks. Travel data and international connectivity are delivered via third‑party partner networks. Local policies, spectrum, and technical constraints may require speed caps, throttling, or feature restrictions (e.g., tethering, VoIP) that differ by country/partner. Availability may change without notice.
• Outages and Maintenance. Service may be interrupted for maintenance, upgrades, migrations, partner network changes, spectrum re‑farming, or circumstances beyond our control (e.g., power failures, weather). Instabridge does not warrant uninterrupted service and is not liable for interruptions except as required by law.
• Device Requirements. Performance depends on using VoLTE‑capable, and software‑up‑to‑date devices. Certain features (e.g., 5G, Wi‑Fi calling, eSIM) require compatible hardware and OS versions.
• Performance Disclosures. Plan‑specific information (e.g., Premium Data amounts, hotspot allowances, post‑allowance speeds, and typical speed/latency ranges) will be disclosed in the app plan details and/or service labels and may be updated periodically.
• No Minimum Speeds. Unless expressly stated for a plan, Instabridge does not commit to minimum or uninterrupted speeds and does not guarantee compatibility with any particular application or use case.
• Do‑Not‑Sell and Restricted Areas. Activation or use may be restricted in carrier‑defined do‑not‑sell zones or locations subject to regulatory prohibitions.

13.n. Inactive Line Management and Number Release – US primary provider service

To maintain service quality and number availability, Instabridge applies the following automated lifecycle policies to inactive lines (applicable to Instabridge Mobile, Nova Mobile, and Eyecon Mobile).

Active lines with no usage (Free plan only). If an active free plan line has not consumed any data, voice, or SMS for 25 consecutive days, the following process applies:

• Day 25 — Instabridge sends an SMS notification advising you to use your line to keep it active.
• Day 35 — If no usage has occurred, the line is terminated and your phone number is released back to the number pool.

If the User uses the line at any point before termination, the inactivity clock resets and no termination occurs. Paid plan lines are not subject to this policy.

Following termination, released numbers enter a mandatory quarantine period before being reassigned. Instabridge does not guarantee that a previously held number will remain available after termination.

14. Instabridge Account and linked apps

14.a One sign-in

Where an Application lets you sign in with the same Google account, that sign-in is your “Instabridge Account”. The same Instabridge Account can sign you in to Nova Agent OS, Nova Launcher, Eyecon and the Instabridge apps. We use it to identify you, keep your account secure, prevent fraud and abuse, and meet our legal duties, and we share account identifiers between the Applications for those purposes.

14.b What signing in to a second app does, and does not, share

Your Instabridge Account also gives you one AI account that is shared between Nova Agent OS, Nova Launcher, Eyecon and the Instabridge app. Content and settings of that AI account are available in each of those Applications where you are signed in with the same Instabridge Account. Each Application asks for your consent before it collects context such as apps, calendar or location. The Eyecon caller ID directory is never linked to this AI account, and Nova Agent OS content is never used for advertising in any Application.

14.c Age and work accounts

Nova Agent OS is for people aged 18 or over (Section 15.a). An Instabridge Account created in Eyecon or Nova Launcher can be used for Nova Agent OS only once the 18+ check in Nova Agent OS has been passed.

A work account that an organisation provides to you in Nova Agent OS (Section 15.m) is separate from your Instabridge Account and is never shared with any other Application.

15. Nova Agent OS

15.a What Nova Agent OS is, and who may use it

Nova Agent OS gives you a private cloud computer that runs AI agents for you, stores your files and connects to services you choose. It is provided by Instabridge Sweden AB and is available at novaagents.com, novaagentos.ai, novaagent.dev and through the Nova Agent OS applications. This Section 15 applies to Nova Agent OS in addition to the rest of these Terms. If this Section 15 conflicts with another part of these Terms, this Section 15 prevails for Nova Agent OS.

You must be at least 18 years old to use Nova Agent OS. Section 17(i) applies with that age.

You may use Nova Agent OS for personal purposes and for business purposes. The restriction to personal and non-commercial use in Section 2 does not apply to Nova Agent OS. If an organisation gives you a work account, Section 15.m and the Nova Agent OS Business Terms apply to that account. The organisation, not you, is our customer for that account. A Personal account is for one person; you may not share it, resell it or let someone else use it (Section 15.i).

Keep your sign-in secure. You sign in with your Google account, and Google’s own protections, including two-step verification, apply to it. Sessions expire, refresh tokens are stored only as hashes and are revoked when you sign out or close your account. If you tell us your account may have been taken over, we revoke your sessions, connected sources and agent sign-ins so that you can reconnect them.

The Nova Agent OS Privacy Policy, which is Part B of the Instabridge Privacy Policy, explains how we handle personal data in Nova Agent OS. It forms part of these Terms. novaagentos.ai sets advertising measurement cookies only if you accept them in the cookie banner; section B13 of the Privacy Policy explains them and how to change your choice.

15.b Your cloud computer

We give you a cloud computer that is kept separate from other users’ computers. You decide what you install and run on it, within Section 11 and Section 15.i. Software you install is provided by its publisher under its own terms, and we are not responsible for it.

Your cloud computer runs on infrastructure provided by Modal Labs, Inc. While it runs, it can be in any of Modal’s regions around the world, including the United States and the EU; Modal keeps its saved copies in the United States for up to 7 days. Encrypted copies of your cloud computer are kept by Google Cloud in Finland for up to 30 days as a backup. We cannot read those copies: they are encrypted before they leave your cloud computer, and only two named officers of the Company hold the keys.

Nova Desktop, where you install it on your own computer, reads and changes files only in the folders you choose. If you allow it for a task, an agent can also use apps and the browser on that computer; it then sees what is on your screen, and that content is sent to your AI provider (Section 15.c).

Keep off your cloud computer, and out of the services you connect, information about people’s health, beliefs, sexual life or similar sensitive matters unless you need it for your own work and are allowed to hold it. Nova Agent OS does not look for such information and does not draw conclusions from it, but it is processed with the rest of your content and sent to your AI provider when an agent needs it.

We do not promise any level of availability for Nova Agent OS, and no service level agreement applies at launch. Support is given by email at support@instabridge.com, without a committed response time. Section 5 applies.

15.c Your own accounts with AI providers

You can run agents from other providers, such as Claude Code by Anthropic, Codex by OpenAI or Cursor, on your cloud computer and sign them in to your own account with that provider. When you do:

(i) you sign in through the provider’s own sign-in, and your sign-in stays on your cloud computer. We never see your password or sign-in token;

(ii) your use of that account is governed by your agreement with the provider. You are responsible for reading and complying with its terms, including its usage limits and rules on hosted or background use;

(iii) what your agent sends to the provider, and what the provider does with it, is governed by that agreement, including whether the provider uses your content to train its models. Some consumer plans do. Our own commitments on retention and training (Section 15.g) stop at your provider;

(iv) we do not pay for, resell or intermediate your use of the provider’s service, and we do not control it. A provider may change or end what it allows, and we may have to change or end a connection as a result; and

(v) nothing in these Terms makes us a party to your agreement with the provider.

If your provider account reaches its limit, Nova Agent OS may complete the request with a backup AI model that we pay for and that is run by one of our processors named in the Privacy Policy. You can choose which backup model family is used for each tier in Settings, but you cannot turn the backup off today. Content sent to a backup model is handled under our Privacy Policy, not under your provider’s terms.

15.d Agent actions and oversight

Your agents can act for you, for example send messages, change files, run code or book things. You decide what your agents may do, and you are responsible for the instructions you give them and the actions you approve. Agents can be wrong. Check important output before you rely on it or send it to others.

To help you stay in control, Nova Agent OS:

(i) shows you messages that an agent has drafted to other people as drafts, and sends them only after you approve them;

(ii) asks you to confirm before an agent sends a message to anyone other than you, writes to a service outside your cloud computer (for example merges or pushes code, or changes a record in a connected tool), deletes data, trusts a new workspace or folder, starts another agent session, or performs an action that pays, purchases, transfers, refunds, grants or revokes permissions, shares, publishes or handles credentials. Before an agent uses apps or the browser on your own computer, it asks once per task; where Nova offers the choice, you can instead allow this on that computer until you withdraw it in Settings;

(iii) never lets an agent make a purchase or payment, create an account, or carry out instructions it finds inside an email, a web page, a file or another source without asking you first. Content an agent reads from the web may be read, summarised, compared and cited, never run, imported or installed. These limits apply regardless of other permissions you have given;

(iv) may let a separate automated reviewer, not the agent itself, approve other actions that reach outside your cloud computer, such as pushing code to a repository you connected, when the action is plainly within what you asked for. The reviewer never sees what an agent read from a web page, file or tool, and it cannot approve a message to another person or trust in a new workspace. The reviewer is run by a provider named in the Privacy Policy;

(v) lets you stop a running agent at any time from the session; actions not yet carried out are cancelled;

(vi) builds every confirmation prompt from the real action (the actual recipient, amount, address or file), not from the agent’s description of it, so that an agent that has been misled cannot hide what it is about to do; and

(vii) marks messages that an agent writes to other people as written by an AI agent acting for you.

Content in your sources, such as an email, a web page or a file, can try to trick an agent into doing something you did not ask for. Nova Agent OS treats everything an agent reads from a source as information, not as instructions, checks high-impact actions with you, and records every outbound connection from your cloud computer, but it cannot rule this out entirely. Give an agent only the accounts, data and money it needs for the task, and prefer specific tasks over open-ended ones. What an agent remembers between sessions, and what the Brain stores, is checked before Nova saves it, and the check refuses assessments of people and sensitive details about anyone; you can see, change and delete every stored item.

We may limit, pause or stop an agent, an action or an integration where we reasonably believe it is being misused, breaks these Terms or the law, or puts people, systems or data at risk. Section 11.d applies to Nova Agent OS, and this Section 15.d prevails over it where they differ.

15.e Connected services

You can connect services such as your email, calendar, chat, files, code and task tools. When you connect a service, you confirm that you are allowed to give Nova Agent OS access to it. Do not connect an account that belongs to your employer or to another person unless they have allowed it. Each connected service keeps its own terms, and we are not a party to them.

Use Nova Agent OS to manage your own work and communications. Do not use it to monitor, profile or track other people. The Privacy Policy (Part B, section B5) explains how we handle information about other people that appears in your content.

15.f The Brain

The Brain is Nova Agent OS’s searchable memory of your own work, built from sources you choose to connect. It is off unless we make it available to you and you turn it on.

Where the Brain is available, each source is off until you turn it on. Before you turn a source on, we show you what Nova Agent OS reads from it, what it keeps and for how long. You can turn a source off at any time, and we then delete what the Brain saved from it as described in the Privacy Policy. We may pause the Brain, or a source, at any time for legal, security or technical reasons. The Brain is not available in work accounts unless the organisation has turned it on under the Business Terms.

15.g Your content, our licence, and AI training

“Your Content” means everything you put into Nova Agent OS or that your agents produce for you: files on your cloud computer, instructions, sessions, notes, Brain items, agent memory and output. As between you and us, you keep all rights in Your Content. We claim no ownership of it, and the paragraph of Section 6 that treats data collected or stored by us as our proprietary material does not apply to Your Content.

You give us the right to store, copy, transmit and process Your Content only as needed to provide Nova Agent OS to you, to keep it secure, to prevent misuse and to meet our legal duties. We do not sell Your Content, use it for advertising or share it with advertisers.

We do not use Your Content to train or improve AI models, and the processors we pay for do not either. If we later offer a “Model improvement” setting, it will be off unless you turn it on, it will cover only your own instructions, ratings and corrections, and it will never cover content from your connected sources. This promise stops at the AI provider account you connected yourself (Section 15.c). 

If you give us feedback about Nova Agent OS, we may use it to improve the service without owing you anything. Feedback does not include Your Content.

15.h Sharing sessions and links

You can share an agent session with others by giving them its link. Anyone who is signed in to Nova Agent OS and has a session’s secret link can read that session, and their own agent can post a message into it; such a message belongs to your session and is kept with it. Share links only with people you trust, and remove a share when you no longer want it.

15.i Nova Agent OS Acceptable Use Policy

This Section 15.i is the Nova Agent OS Acceptable Use Policy. It applies together with Section 11, and prevails for Nova Agent OS where they differ. Items 7 and 8 of Section 11.c do not restrict what you run on your own cloud computer, or the agents and automations Nova Agent OS provides for that purpose. You are responsible for the agents you run and for what they do on your instructions and approvals (Section 15.d). The people your agents write to must be able to see that they are dealing with an AI agent acting for you; Nova Agent OS labels those messages and you must not remove the label.

Uses against other people. You must not use Nova Agent OS, your cloud computer or your agents:

(i) to monitor or track a person’s activity, location or communications without their knowledge and consent, or to watch people across several services or platforms;

(ii) to build a profile, file or dossier on a person by combining data from several sources, or to enrich information about people with inferred characteristics such as health, beliefs, sexual orientation or political views;

(iii) to access, read or act in an account that belongs to another person, including a partner’s, a former partner’s, an employee’s or a customer’s account, with their stored or shared sign-in, or to connect a source you are not allowed to connect (Section 15.e);

(iv) to impersonate a person or an organisation, to send messages as someone else, to create accounts in another person’s name, or to write or send phishing or fraudulent messages;

(v) to send unsolicited messages in bulk, flood forms, reviews, comments or sign-ups, or run coordinated inauthentic activity;

(vi) to harass, threaten or intimidate a person, or to keep messaging someone who has not replied or has asked you to stop;

(vii) to collect personal information unlawfully, to scrape or bulk-download profiles, member lists, listings or documents against a platform’s terms, or to take data you are not entitled to, such as a former employer’s files;

(viii) to create or manage several accounts on another service in order to evade its limits, bans or safeguards, to solve or bypass CAPTCHA and anti-bot checks, or to rotate identities;

(ix) to install or operate monitoring software on a phone, computer or system you do not control;

(x) to make or support decisions about a person’s eligibility for credit, insurance, employment, housing, education or public benefits, or to send a person a medical, legal or financial determination that a qualified person has not reviewed; or

(xi) to generate, store or distribute child sexual abuse material, non-consensual intimate images or other illegal content, to distribute pirated material, or to strip rights-management or copyright information.

Uses against Instabridge, other users or other platforms. You must not:

(i) use your cloud computer as attack infrastructure: port scanning, credential stuffing, denial-of-service, command-and-control, hosting phishing pages or malware, or gaining or attempting unauthorised access to any system;

(ii) mine cryptocurrency, run distributed-computing clients, or run workloads that have no agent purpose and put an unreasonable load on shared infrastructure;

(iii) use your cloud computer as a proxy, relay, VPN endpoint or tunnel, to hide the origin of traffic, to bypass geographic restrictions, or to relay traffic for others;

(iv) evade the quotas and limits we apply, run agents in loops that repeat the same action, or farm free plans or trials across several accounts;

(v) use Nova Agent OS if you are, or act for, a person or entity subject to EU, UN, Swedish or United States sanctions, or from a country or territory we block, or use it for a purpose that breaks export-control law;

(vi) pay with a card or account you are not allowed to use, or abuse trials, refunds or chargebacks;

(vii) share your account, resell or sub-license access to Nova Agent OS, wrap it as another product, or access Nova Agent OS by automated means outside the applications and interfaces we provide, including to extract its prompts, tools or safety logic; or

(viii) interfere with, disable or work around the safeguards described in Section 15.d, or help anyone else do so.

One person uses one Personal account, and one payment identity. Where a Member of a Team breaks this policy, the organisation and the Member are both responsible for it towards us.

Keeping yourself safe. Content in your sources and on the web can try to turn your agent against you (Section 15.d). You must keep your sign-ins and keys secret, use the sign-in protections we offer, tell us without delay at support@instabridge.com if you believe an account, a token or a key has been exposed, and not disable the confirmations and limits in Section 15.d for an agent that reads untrusted content. Connected services, integrations, skills and templates from third parties run under their publishers’ terms; install only ones you trust, and check what they declare they read and where they send data.

Limits we apply. To make this policy hard to break, Nova Agent OS applies the limits in Section 15.d and, in addition: daily quotas on messages and agent runs per plan, and limits on requests per minute; detection that stops a run repeating the same action; a record of every outbound connection from your cloud computer, with package registries, script downloads and private networks blocked and web downloads capped in size and rate; no inbound connections to your cloud computer other than the terminal access you set up yourself; agent sends only from the accounts you connected, to addresses and never to web pages; and a check of every memory and Brain entry before Nova saves it.

How we enforce this policy. We do not read or scan Your Content to find breaches. We act on what agents do (recipients, volumes, destinations, refusals and vetoes, quota hits), on abuse reports, and on notices from providers, platforms and authorities. A signal is looked at by a named person within one working day. Our usual steps are, in order: a warning in the product and by email that names the rule concerned; a throttle for a stated period, with lower quotas and scheduled runs paused; suspension, during which your account and Your Content are kept so that you can object; and termination, after which tokens are revoked and Your Content is deleted on the schedule in Section 15.n. We go straight to suspension where your cloud computer is used as attack infrastructure, where sanctions apply, or where illegal content is involved. When we throttle, suspend or terminate, we tell you which rule we applied, what signal we acted on and whether automated means were used, unless the law prevents it, and you can ask us to review the decision (Section 15.j). We record each step, the signal and the decision, and that record is part of the data you can ask for under the Privacy Policy. Section 18.b applies.

15.j Reporting abuse and illegal content, and requests from authorities

Anyone can report misuse of Nova Agent OS, or content stored in it that they believe is illegal, at support@instabridge.com. We acknowledge a report, look into it and decide within 14 days, tell the reporter the outcome where the law allows, and act under Section 15.i. If we restrict Your Content or your account, we tell you why, which rule we applied, what signal we acted on and whether we used automated means, unless the law prevents it, and a person reviews the decision if you ask at support@instabridge.com. Section 25.d applies.

We do not screen Your Content for illegal material. If we receive a credible notice that illegal material is stored in Nova Agent OS, we preserve it as the law requires, remove access to it, report it to the Swedish Police Authority where the law requires, and end the account concerned.

Requests from courts, authorities and law-enforcement follow one written procedure: we verify who is asking and the legal basis, disclose only what the request lawfully covers, prefer our content-free records over Your Content, record each request, and tell you unless the law forbids it. Notices from your AI provider or from a connected service about your use are handled the same way.

15.k Plans, payment, renewal and refunds

Nova Agent OS offers a Personal plan and plans for organisations. Prices and what each plan includes are shown before you buy. Section 4 applies. Payment on the web is handled by Stripe. Where Nova Agent OS is bought in Nova Launcher, payment is handled by Google Play and Google Play’s rules apply to billing, renewal and refunds (Section 10).

Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time in Settings, and the cancellation takes effect at the end of the current period. We give you at least 30 days’ notice of a price change, and the new price applies from your next renewal after the notice. If you do not want to pay the new price, cancel before it takes effect.

Refund within 14 days. Whoever you are and wherever you live, you can ask for a full refund within 14 days of your first purchase of a Nova Agent OS plan, for any reason. Email support@instabridge.com. We refund the full amount within 14 days, using the payment method you used. If you asked us to start the service during those 14 days, you still get a full refund. For consumers in the EU, EEA and United Kingdom this is your right of withdrawal under Section 23.b, and Section 23.c (loss of the right of withdrawal) does not apply to Nova Agent OS plans.

Section 16 applies to other refund requests. Purchases through Google Play follow Google Play’s refund rules; that does not limit any statutory right you have against us.

15.l Export and switching

You can export Your Content at any time from Settings. The export covers your account details and settings, your chats and agent sessions, your automations, connections and other Nova Agent OS records (sign-in credentials are left out), and an archive of your cloud computer with your files, notes, Brain items and agent memory.

You can switch to another provider or move Your Content back to your own systems at any time. You may give notice to switch at any time, with up to two months’ notice. We complete the switch within 30 days of the end of the notice period, keep Your Content available for export for at least 30 days after that, and then delete it completely. We provide the export in a structured, commonly used and machine-readable format, and we help you with the switch as far as we reasonably can. From 12 January 2027 we charge nothing for switching; until then any charge is limited to our direct costs and is stated before you switch.

15.m Work accounts and Teams

An organisation can buy Nova Agent OS for its members under the Nova Agent OS Business Terms and Data Processing Agreement. Each member then gets a work account that the organisation owns. If you use a work account:

(i) the organisation owns the work account and Your Content in it, decides how they are used, and is responsible for them towards you and towards other people. We process the work account’s data for the organisation, on its instructions;

(ii) the organisation’s administrators can lock, restore, export or delete your work account and its content at any time, including while the Team is active. You cannot delete the work account yourself; ask the organisation;

(iii) if you are removed from the Team, the work account is locked at once. The organisation can restore it within 30 days or delete it; otherwise it is deleted up to 44 days after the lock;

(iv) if the Team ends, including because the organisation stops paying, the Team’s work accounts and data are deleted 30 days after the end date unless the organisation renews before then;

(v) Team automations run inside each member’s work account; and

(vi) your personal Nova Agent OS account, if you have one, stays separate. We never move content between a work account and a personal account, and a work account is never shared with any other Application.

Before you first use a work account we tell you this and ask you to acknowledge it. Questions about a work account go to the organisation’s contact shown in Nova Agent OS.

15.n Ending your account, and what happens to your data

You can delete your personal Nova Agent OS account in Settings at any time. Access is blocked at once, and your cloud computer and Your Content are deleted 14 days later. Within those 14 days you can ask us to restore the account. Export Your Content before you delete the account (Section 15.l).

Encrypted offsite backup copies expire within 30 days of deletion, and database backups within 3 months. Billing records are kept for seven years under Swedish bookkeeping law, and other records are kept as described in the Privacy Policy.

We may suspend or end your access to Nova Agent OS under Section 18.b, and we may discontinue Nova Agent OS or a plan under Section 18.c. Where we end your account under Section 18.b, we keep Your Content available for export for at least 30 days unless the law or a genuine security concern prevents it.

15.o Liability for Nova Agent OS

Section 20 applies to Nova Agent OS. Our total liability for Nova Agent OS is limited to the amount you paid us for Nova Agent OS in the 12 months before the event giving rise to the claim. Nothing in this Section 15 limits or excludes our liability for intentional acts or gross negligence, or for anything else that cannot lawfully be limited, and nothing in it limits your rights under Section 23.

You are responsible for what your agents do on your instructions and with your approval, as described in Section 15.d. You are not responsible for a fault in Nova Agent OS itself, or for an action that Nova Agent OS took without the oversight described in Section 15.d.

15.p Changes to Nova Agent OS and to this Section

We may improve and change Nova Agent OS. Where we make a change to Nova Agent OS or to Section 14 or this Section 15 that is to your detriment, we give you at least 30 days’ notice by email and in Nova Agent OS before it takes effect, and you may end your plan before then with a pro-rata refund of any prepaid amount. Section 24 applies to other changes. Changes that the law, a court or an authority requires, or that are needed for security, may take effect at once.

15.q Contact and point of contact for Nova Agent OS

Contact us about Nova Agent OS at support@instabridge.com. Privacy questions and requests go to privacy@instabridge.com or by post to Instabridge Sweden AB, Box 190, 101 23 Stockholm, Sweden. Our point of contact for authorities and for notices under the EU Digital Services Act is support@instabridge.com; you can write to it in English or Swedish.

16. Refunds

Refunds for Nova Agent OS plans are set out in Section 15.k. This Section 16 applies to Nova Agent OS only as stated there.

The User has the right to ask for a refund or eSIM-replacement if the User is unable to use the Services due to an error or omission by Instabridge. A refund request must be made within thirty (30) days from the date of purchase. However, Instabridge shall have no obligation to issue such a refund if Instabridge is able to resolve the User’s inability to use the Services within 10 days after the User notifies Instabridge of the issue. The User agrees to cooperate with Instabridge’s efforts to resolve such issues and acknowledges that Instabridge shall have no obligation to issue any refund if User fails or refuses to do so. For purposes of clarity, each data package provided by Instabridge has its own validity period and no refund will be offered for the remaining data when such validity period expires.

Notwithstanding the foregoing, the following terms shall apply:

• Compensation: No refund or remuneration of any kind will be issued due to charges from alternative phones, alternative SIM cards, alternative providers, hotel phones, or other charges that are not directly linked to the User’s Instabridge eSIM account.
• Fraudulent purchases: Instabridge reserves the right to refuse any form of refund if there is evidence of abuse or violation of Instabridge’s Terms of Service, or any fraudulent activity connected with using Instabridge’s products and services. 
• Unauthorized purchases: the User shall notify Instabridge immediately of any suspected unauthorized purchases. The case will be subject to investigation and approval by Instabridge before processing any refund. Instabridge reserves the right to suspend any account associated with fraudulent activity.
• Accidental purchases: Once a User installs an eSIM, it will be considered used. No refunds will be offered after installation other than as expressly set forth above.
• Incorrect charges: If the User reasonably and in good faith disputes a charge, the User shall notify Instabridge of such dispute within twelve (12) days of having incurred such charge, providing details of why the invoiced amount is incorrect and, if possible, how much the User considers due. 
• No Refunds for Used/Activated Services: Instabridge does not issue refunds for any portion of a plan that has already been used, partially used, or remains unused after activation. All boosters, top-ups, and other paid data add-ons are non-refundable, including where the User fails to use the purchased data before its expiry date.
• Subscription plan refunds: Refunds for any subscription plan offered under Section 13.b may be requested within 48 hours of purchase, provided that no mobile data, voice minutes or SMS under that plan have been used during that period. Installing an eSIM profile does not by itself constitute use for the purposes of this paragraph. Where an eSIM activation charge applies, the amount is disclosed in the Application before purchase and may be deducted from the refund. To request a refund, contact our support team.
• Auto-renewal and cancellation: Subscription plans offered under Section 13.b renew automatically at the end of each billing period. To avoid being charged for the next period, you must cancel at least 24 hours before the renewal date, through your app store or through your account settings, depending on where the subscription was purchased.
• Data Rewards and Travel eSIMs: Mobile data earned through ads, games, or referrals, as well as travel eSIMs purchased separately, are non-refundable once activated or delivered.
• Technical Issues: If you experience technical issues that prevent the use of the service and are not caused by device incompatibility or network limitations (see Sections 12 and 13), you may be eligible for a partial refund at our sole discretion.
• Other Reasons: If the refund request is not within the above, Instabridge will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a User can apply for must be equal to or less than the total amount they paid. 

To request a refund, contact Instabridge’s support team via the in-app chat or via support@instabridge.com, support@eyecon-app.com or support@novalauncher.com depending on through which app the product was purchased. Please note that Instabridge will handle refund requests as outlined above. 

Depending on the nature of the issue, Users will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much the User considers due, etc. Users will have the option to credit back via their original payment method. Once a refund is approved and issued, it can take up to thirty (30) business days to appear on a statement depending on the bank.

Users who have purchased Instabridge’s services through a reseller are not eligible for direct refunds from Instabridge. Any refund requests for purchases made through resellers must be handled according to the resellers’ policies.

17. Representations and warranties

User represents and warrants that: (i) User is at least 16 years of age, and at least 18 years of age where the User purchases or uses a United States Primary Provider Mobile Service, uses Nova Agent OS or uses an AI chat feature, is in any event of the legally required age in the jurisdiction in which User resides, and is otherwise capable of entering into binding contracts, and (ii) User has the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that User will so abide. Where User enters into this Agreement on behalf of a company or other organization, User represents and warrants that User has authority to act on behalf of that entity and to bind that entity to this Agreement.

User further represents and warrants that (i) User has read, understands, and agrees to be bound by these Terms of Service and the Privacy Policy in order to access and use the Services, and (ii) when using or accessing the Services, User will act in accordance with any applicable local, state, or federal law or custom and in good faith.

18. Term and termination

18.a Term and your right to terminate

These Terms apply from the time you first access or use the Services and continue until terminated in accordance with this Section 18.

You may stop using the Services and terminate these Terms at any time by ceasing to use the Services, deleting the Applications and, where you hold a User Account, closing it through the Services or on notice to the Company. Where you hold a paid subscription, cancellation takes effect at the end of the then-current billing period unless you have a right to an earlier refund under Section 16, Section 23 or the rules of an applicable Platform Provider.

18.b Suspension and termination by the Company for cause

The Company may suspend or terminate your access to all or part of the Services, with immediate effect and without a refund of amounts properly due for Services already provided, where you are in material breach of these Terms, where required by applicable law, a regulatory authority or an underlying carrier, or where necessary to prevent fraud, abuse, unlawful activity or a genuine threat to network integrity or security. Where the Company does so, it will tell you the reason unless prevented from doing so by law or by a legitimate security or fraud-prevention concern. Sections 13.e and 13.n continue to apply to the Services they cover.

18.c Discontinuation of a Service, plan, feature or country

The Company may modify, suspend or discontinue any Service, Application, plan, feature, or the availability of any Service in a particular country. Where the affected Service is provided free of charge and you hold no unexpired paid or earned allowance in it, the Company may do so at any time. Where the affected Service is a paid subscription, a purchased plan, an unexpired data allowance (including a booster or travel data package), an active eSIM profile, or an allowance you have earned by completing rewarded actions, the following paragraphs apply.

Notice. The Company will give you at least thirty (30) days’ notice before the discontinuation takes effect, through the Services and by email to any address associated with your account, unless a shorter period is required by law, by a regulatory authority or by an underlying carrier, or is necessary to address fraud, a security incident or a threat to network integrity.

Billing stops. The Company will cancel any auto-renewal for the affected Service and will not charge you for any billing period beginning after the date of the notice. Where you purchased through a Platform Provider, the Company will not initiate any further charge, and you may also cancel through that Platform Provider.

Prepaid amounts and unexpired allowances. At your option and without any processing fee, the Company will either (i) refund the unused portion of any amount you paid for a subscription period, plan or data package extending beyond the discontinuation date, calculated pro rata by time for subscriptions and by unused volume for data packages, or (ii) provide a credit of equivalent value usable against a Service that remains available. Allowances earned by completing rewarded actions rather than paid for in money are not refundable in money; the Company will, where technically possible, allow them to be used before the discontinuation date or transferred to an equivalent remaining Service.

Your telephone number. Where the Company discontinues a United States Primary Provider Mobile Service, the notice will state the date after which your telephone number can no longer be ported, which will be no earlier than thirty (30) days after the notice is given. The Company will provide the information you need to port your number to another provider and will not withhold a port-out for any reason other than one permitted by applicable law. Section 13.k continues to apply.

Your data. For a reasonable period stated in the notice, the Company will keep available any means the Services provide for you to export or delete your data. Personal data will be handled in accordance with the Privacy Policy and applicable data protection law.

Nothing in this Section 18.c limits your rights under Section 16, Section 23, or the rules of an applicable Platform Provider.

18.d Effect of termination and survival

On termination or expiry, your right to access and use the Services ends and any licence granted to you under these Terms ends.

The following survive termination: Section 2 (Ownership), Section 8.b (the licence in Hotspot Information you contributed, for so long as it remains part of the database), Section 11.e (prohibited uses of Caller ID Information), Sections 15.g, 15.i and 15.m (Your Content, acceptable use and work accounts in Nova Agent OS), Section 19, Section 20 (Limitation of Liability), Section 21 (Applicable law and disputes), Section 23 (Consumer statutory rights), and any other provision that by its nature is intended to survive.

Termination does not affect any right, obligation or liability that accrued before the date of termination, including your obligation to pay amounts already due and the Company’s obligation to pay any refund already payable.

18.e Assignment, change of control and business transfer

You may not assign or transfer these Terms, your User Account or any Service without the Company’s prior written consent. Section 13.i continues to apply.

The Company may assign, transfer or novate these Terms, and may transfer the Services and the related customer relationships in whole or in part, to (i) a member of its group, or (ii) a purchaser or successor in connection with a merger, acquisition, reorganisation, sale of assets, insolvency procedure or similar transaction, provided that the transferee assumes the Company’s obligations under these Terms in respect of the Services transferred. The Company will notify you of any such transfer through the Services.

If you are a consumer and a transfer would materially reduce your rights under these Terms, you may terminate the affected Service by notice to the transferee within thirty (30) days of being notified, and receive a pro-rata refund of any amount prepaid for the unexpired period.

Personal data transferred as part of any such transaction will be handled in accordance with the Privacy Policy and applicable data protection law.

18.f Insolvency

Either party may terminate these Terms with immediate effect if the other becomes subject to bankruptcy, company reorganisation, liquidation, administration, receivership, a general assignment for the benefit of creditors, or any equivalent procedure in any jurisdiction, or ceases or threatens to cease to carry on business, in each case to the extent that termination is permitted by the applicable insolvency law.

The Company does not and cannot guarantee the continued availability of the Services after an insolvency procedure has commenced in respect of the Company. From that point the conduct of the Company’s business, the treatment of customer claims and the ranking of those claims are governed by mandatory insolvency law and by the appointed trustee, administrator or liquidator, and not by these Terms. Unless applicable law provides otherwise, an amount you have prepaid for a Service that has not yet been provided is likely to constitute an unsecured claim against the Company’s estate, and may be recoverable only in part or not at all. Nothing in these Terms limits any right you have to prove or lodge a claim in that procedure, or any right you have under applicable law that ranks ahead of ordinary unsecured claims.

To the extent it is able to do so, and to the extent permitted by the applicable procedure and by the appointed officeholder, the Company will (i) notify affected Users through the Services or by email, (ii) stop taking further payments and cancel auto-renewals, (iii) cooperate with requests to port telephone numbers out under Section 13.k, and (iv) cooperate in any transfer of the Services under Section 18.e.

Nothing in this Section 18.f affects your rights under Section 23, any right you may have against a Platform Provider or a payment provider (including any chargeback or dispute right under your card scheme’s rules or an app store’s rules), or any protection available to you under mandatory consumer or insolvency law.

19. Indemnity

By utilising the Services, the individual using the Services agrees to personally indemnify, and hold the Company and its officers, directors, employees, agents, attorneys, insurers, successors or assignees (the “Indemnified Parties”) harmless against any and all claims, damages, losses, liabilities, costs, and expenses arising out of or relating to any claims from the User or other third parties related to (i) his or her use of the Services and/or the information available in the Services, (ii) his or her inability to use the Services, (iii) his or her breach of these Terms, or (iv) any content submitted by User or using User’s account to the Services, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful.

20. Limitation of Liability

The Services are provided on an “as available” and “as is” basis, meaning that (a) the Company shall not be liable to pay any damages in connection with any loss or damage sustained by the User due to a degradation in quality, incorrectness or incompleteness of information in or unavailability of the Service, regardless of the cause or duration thereof. The Company does not guarantee that the Services are secure nor does Instabridge guarantee any specific quality or fitness for a purpose of the Services.

The Company shall under no circumstances be liable to the User for any indirect damage or consequential loss, such as, for example, but not limited to, loss of profits or anticipated savings, and shall not be liable to the User for any loss or corruption of data or loss of goodwill.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability for all claims arising out of or in connection with the Services and these Terms is limited to the amount you paid to the Company for the Services in the twelve (12) months preceding the event giving rise to the claim.

Nothing in this Section 20 limits or excludes any liability that cannot lawfully be limited or excluded. This Section 20 is subject to Section 23.

21. Applicable law and disputes

These Terms shall be governed by Swedish law and all disputes concerning the Terms shall be adjudicated in Swedish Courts.

If you are a consumer, this Section 21 is subject to Section 23.a: the choice of Swedish law does not deprive you of the protection of provisions that cannot be derogated from by agreement under the law of your country of residence, and nothing in this Section affects any right you may have under mandatory law to bring proceedings in the courts of your country of residence.

If you are a consumer and wish to raise a complaint, please contact us first through the in-app support chat or at the applicable support address set out in Section 16. If a complaint cannot be resolved with us, you may be able to refer it to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, www.arn.se) or, for cross-border matters within the European Union, to the European Consumer Centre in your country.

22. Notices

Notices under these Terms are given as follows:

1. Notices addressed to the User – to the email address specified in the User Account, or, where the User has not provided an email address, by notice within the Services, including by in-app notification;
2. Notices addressed to the Company – to support@instabridge.com (also for Nova Agent OS), support@eyecon-app.com or support@novalauncher.com, depending on which service is in question.

23. Consumer statutory rights

23.a Mandatory rights prevail

This Section 23 applies to you if you use the Services as a consumer, meaning a natural person acting for purposes wholly or mainly outside that person’s trade, business, craft or profession.

You have rights under the mandatory consumer protection law of your country of residence that cannot be excluded or limited by contract. Nothing in these Terms excludes, restricts or modifies those rights, or any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for gross negligence or intentional misconduct.

Where any provision of these Terms conflicts with a mandatory right, remedy, guarantee or protection available to you as a consumer under the law of your country of residence, that mandatory right, remedy, guarantee or protection prevails, and the conflicting provision does not apply to you to the extent of the conflict. The remainder of these Terms continues to apply.

The choice of Swedish law in Section 21 does not deprive you, as a consumer, of the protection of provisions that cannot be derogated from by agreement under the law of your country of residence, and nothing in Section 21 affects any right you may have under mandatory law to bring proceedings in the courts of your country of residence.

23.b Right of withdrawal – consumers in the EU, EEA and United Kingdom

If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a contract for the Services concluded at a distance within fourteen (14) days without giving any reason. The withdrawal period expires fourteen (14) days from the day on which the contract is concluded.

To exercise the right of withdrawal, you must inform the Company of your decision by an unequivocal statement, through the in-app support chat or by email to support@instabridge.com, support@eyecon-app.com or support@novalauncher.com, depending on the application through which the purchase was made. You may use the model withdrawal form set out in Annex I(B) to Directive 2011/83/EU, but you are not obliged to do so. To meet the withdrawal deadline it is sufficient that you send your communication before the fourteen (14) day period has expired.

If you withdraw, the Company will reimburse all payments received from you, without undue delay and in any event not later than fourteen (14) days from the day on which the Company is informed of your decision. Reimbursement will be made using the same means of payment you used for the initial transaction unless you expressly agree otherwise, and you will not incur any fee as a result of the reimbursement.

For Nova Agent OS plans, the 14-day full refund in Section 15.k applies to every user. Section 23.c does not apply to Nova Agent OS plans.

23.c Immediate supply and loss of the right of withdrawal

eSIM profiles, mobile data allowances, travel data, subscriptions and other digital content and digital services offered by the Company are supplied immediately after purchase so that you can use them straight away. Under Directive 2011/83/EU and the national law implementing it, you lose the right of withdrawal in the circumstances described below, but only if the Company has first obtained your express request and your acknowledgement at the point of purchase.

Accordingly, at the point of purchase the Company will ask you to (i) expressly request that supply or performance begin immediately, before the end of the fourteen (14) day withdrawal period, and (ii) acknowledge that you will thereby lose your right of withdrawal. Where you give that request and acknowledgement:

(i) for digital content not supplied on a tangible medium, including an eSIM profile, your right of withdrawal is lost once supply has begun; and

(ii) for services, your right of withdrawal is lost once the service has been fully performed. If you withdraw while the service is only partly performed, you must pay an amount proportionate to what has been supplied up to the moment you informed the Company of your withdrawal, calculated on the basis of the total contract price.

If the Company does not obtain that express request and acknowledgement from you at the point of purchase, your right of withdrawal under Section 23.b is not affected and you will not be liable for any amount in respect of content or services supplied during the withdrawal period.

23.d Relationship with other provisions of these Terms

The rights in this Section 23 are in addition to, and do not replace or limit, the refund rights set out in Section 16 or any right available to you under the rules of an applicable Platform Provider. Where a right under this Section 23 and a right under Section 16 both apply to the same purchase, the outcome more favourable to you as a consumer applies.

Where you purchased through a Platform Provider, cancellation and refunds may need to be processed by that Platform Provider in accordance with its rules. That does not limit any statutory right you have against the Company.

24. Amendments

The Company may change these Terms at any time. The current version of the Terms is available on the Website.

25. General

25.a Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision applies with the minimum modification necessary to make it valid, lawful and enforceable, or, if that is not possible, is severed. The remaining provisions of these Terms continue in full force and effect.

25.b No waiver

A failure or delay by the Company in exercising any right under these Terms does not waive that right, and no single or partial exercise of a right prevents any further exercise of it.

25.c Entire agreement

These Terms, together with any additional terms made available in or with a particular Service, constitute the entire agreement between you and the Company in relation to the Services, and replace any prior agreement or understanding on that subject. Nothing in this Section limits any liability for fraud or fraudulent misrepresentation.

25.d Reporting infringing or unlawful content

If you believe that content made available through the Services, including Hotspot Information under Section 8, Caller ID Information under Section 11.e or content stored in Nova Agent OS under Section 15.j, infringes your rights or is otherwise unlawful, you may notify the Company through the in-app support chat or at the applicable support address set out in Section 16. Your notice should identify the content, the right or law you say is affected, and how the Company can contact you. The Company will review a properly substantiated notice within a reasonable period and may remove or restrict the content.

25.e Language

These Terms are drawn up in English. Where the Company makes a translation available, the English version prevails in the event of a conflict, except where mandatory law in your country of residence provides otherwise.